DocuSign Integration

Note: The following setup process assumes that you have a production DocuSign account that is connected to an Integration Key that has followed the proper DocuSign Go Live process. You may use Enquire to fulfill the DocuSign API requirements, but once your Integration Key has been promoted for production use, you will need to update your demo sandbox endpoint to your production endpoint in Enquire. If you have questions about this go live process, please refer to DocuSign's Go-Live Guide.


Get your DocuSign API information

Note: The DocuSign username/email address chosen will be the account referenced when sending the DocuSign email to an individual.

  1. Create a Developer DocuSign account.
  2. Log in to your DocuSign developer account
  3. On the left menu of the DocuSign Admin section, click API and Keys in the INTEGRATIONS section
  4. You will find your Integrator Key in the My Integrator Keys section
  5. You will find your Endpoint In your DocuSign Environment by Navigating to 'Settings' -> 'Integrations' -> 'Apps and Keys', the field titled 'Account's Base URI


All integrations require an Enquire team member to complete setup of the Plugins.  Please reach out to your Enquire Account Manager or Support Team at for further assistance.


Our DocuSign integration will allow you to fill out documents using fields from Enquire as well as place designated signature areas for individuals to sign.


  • You have an active DocuSign account
  • You have set up the DocuSign integration following the Setup steps above.
  • Your DocuSign template is in a .doc or .docx Microsoft Word format
  • The individual you are sending a DocuSign document to has a valid email address

Creating a DocuSign Template

DocuSign templates will function very similar to our Template Merging, but with the added ability to insert a {{Signature}} place holder where you would like individuals to sign.

  1. Create a new Template using our Template Merging article or modify an existing template
  2. In your new or existing template, add the {{Signature}} tag where you would like someone to sign

💡 Tip: The DocuSign signature tag takes up a bit more space when introduced inline with your document. We recommend adding some additional space around inline signature tags.

Using your DocuSign Template

  1. Navigate to the individual that needs to sign a document
  2. In the upper right of the profile, click the blue + Add button, click DocuSign Document and from the fly out menu, choose the valid email address you would like to send to.

    The individual must have a valid email address for the DocuSign option to show.

  3. On the Templates - DocuSign page, click the grey Send DocuSign button to the right of the template you would like to send.
  4. This will send an email to the chosen email address
  5. The individual will then click the Review Document button and complete the DocuSign process.
  6. Once the individual has finished signing the document, an activity with the type of Contract Signed will be created in EnquireLEADS.

DocuSign FAQs

Why don't I see the DocuSign Document option?
Make sure that the you have followed the setup steps correctly and that the individual you are trying to send a DocuSign document to has a valid email address. If you still aren't seeing the DocuSign option, please send us an email
The individual signed the DocuSign document, but the activity wasn't created?
Once an individual has signed the DocuSign document, it can take a short amount of time before the activity is created within Enquire CRM. If you aren't seeing the activity created after an hour, please send us an email
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