MailChimp Integration


MailChimp requires a "double opt-in" from each individual on a list. This means that when an individual is added to a list in Enquire and synced to MailChimp, they are notified via their email that they have been added to a list and will be asked to accept or decline the opt-in.


Step 1: Obtain your MailChimp API information

  1. Register or Log In to your MailChimp account
  2. Follow MailChimp's about API Keys article to find your API Key.

Step 2: Add your API information to the Plug-ins page

  1. Click Admin on the left menu.
  2. Click Plug-ins on the left Admin menu.
  3. The MailChimp integration is community specific. This means that you will need to add the MailChimp plugin for each of the desired communities by clicking into the community drop down at the top of the Plug-ins page.
  4. Click the blue + Add button to the right of the MailChimp plugin, click Settings.
  5. In the Plugin Settings pop up, add your API Key to the API Key field and click Save Changes. (The Endpoint field should be left blank)


Sync Lists to MailChimp

  1. On the left menu, click People, then Lists
  2. In the Sync? column for any list you would like to sync with MailChimp, click the OFF switch to the ON position.

The specified lists will now begin syncing with MailChimp.

MailChimp FAQs

I turned the sync on for a list, but don't see it in MailChimp

There are a couple reasons a list isn't syncing to MailChimp:

  • Once the sync for a list is turned on, it can take a short while for the list to sync to MailChimp.
  • An email address is required for each individual on a list that is syncing to MailChimp. If an individual doesn't have an email address, the entire list will not sync.
If you still aren't seeing a list sync from Enquire to MailChimp after verifying the above, please email us at
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