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Outlook and Exchange Calendar Alert Troubleshooting

Enquire Support -

If you are getting a large number of notifications in Outlook when logging activities in EnquireLEADS, try these steps to avoid this from happening.

When logging activities in EnquireLEADS, you have to two options:

  1. Create an activity WITH a specified start and end time
  2. Create an All Day activity WITHOUT a specified start and end time

These two options are very different in regards to how your Outlook or Exchange calendar will handle them once they have synced.


Activities WITH a specified start and end time

If you create an activity with a specified start and end time, your Outlook or Exchange calendar will create a calendar event and notify you per your Outlook or Exchange calendar notification settings (e.g. Remind me 15 minutes before events begin). This will happen regardless of when the activity was created.

Example: You just completed a Call Out with John Doe. You navigate to John Doe's profile and create a Call Out activity with a Start and End time of the current time and a Status of Completed.

The above example is going to create an event on your Outlook or Exchange calendar once it has finished syncing and notify you immediately because it thinks the event hasn't happened yet.

Example 2: A new lead is entered into your system. You navigate to the new lead profile and create a Call Out activity due 4 hours later.

Example 2 is going to create an event in your Outlook or Exchange calendar once it has finished syncing. It will notify you prior to the event based on your Outlook or Exchange calendar notification settings (e.g. Remind me 15 minutes before events begin).


Activities WITHOUT a specified start and end time (All Day activities)

If you create an activity without a specified start and end time by checking the activity as an All Day activity, your Outlook or Exchange calendar will NOT create a calendar event. Outlook or Exchange will instead create a To-Do list item in your Outlook or Exchange.

NOTE: Not sure how to create an all day activity? Refer to our Help Center article HERE.

Some things to be aware of when creating all day activities:

  • If you create an activity with the All Day check box checked AND a Status of Complete, the activity will NOT show up on your To-Do list in Outlook or Exchange.
  • If you create an activity with the All Day check box checked, but a Status other than Completed, the activity will remain on your To-Do list until it is either Completed or Deleted.
  • Because creating an All Day activity doesn't display a specific start and end time when an activity took place, we suggest noting the time within the description for the activity:
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