Location Tabs and Internal Referral

Community Tabs allow your team to work together and see the lead life cycle at communities other than their own. Your team will also be able to send a lead to another community as they see fit.

Send a Prospect


  1. Navigate to the profile you would like to send.
  2. Along the top of the profile next to the existing tabs, click the grey plus button.
    grey_plus_button.png
  3. A modal will appear asking you to specify a community to send the Prospect to.
    send_referral_modal.png
  4. Click Save & Create New.
  5. A new tab will be added with the community you sent the lead to.
    new_community_tab.png

Read-Only Profiles


If you click a tab for a community you do not have access to, you will see the following notification letting you know the profile you are viewing is read-only.

read_only_banner.png

Read-only profiles will only have the following information displayed:

  1. Forms and fields
  2. The profile history/timeline
  3. Notes

New Prospect Updates


Once a Prospect is sent to the specified community a few things will happen:

  • Only the General Information form data (i.e. First Name, Last Name, Phone Numbers, Email, etc.), addresses, and relationships will copied.
  • The Market Source for the newly created individual is set to the community that sent the individual.
  • The Prospect will display in the New Leads box of the community's Dashboard with a created user of Internal Referral.

    Note: The profile is created and treated like a new digital lead. This means that the community will need to assign the new Internal Referral to a user at the community for them to be removed from the New Leads box.

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