How to Integrate Enquire MAP with Olark
Follow Simple Steps
- Install the Olark script to the Olark website (See https://www.olark.com/integrations)
- Enjoy the integration!
If the Enquire MAP script is on the Company website, there is no further User action needed as our platform will automatically detect Olark. It will then scrape all conversations and inserts the conversations into timelines. As well, Enquire MAP will detect email addresses embedded in the conversations then associate the email address with the visitor/ person who is chatting. Also, an email address on the form to start the chat is not necessary. If the operators ask for the email address, Enquire MAP will get it automatically from the conversation!
A special commands involved is !ad_info which provides the chat operator the Enquire MAP URL/link to the contact, typically displayed in the Olark chat window.
Please reach out to the dedicated Enquire Account Manager or Enquire MAP Support team for further assistance.