The Purpose of the Target Field in an Email Template in Enquire MAP
Saving an email to the Email Template library is a great way to reuse the User's work. Setting a custom autoresponder for all of the web forms, linking the autoresponders to the saved library enables the User to manage responses in single place.
In the Properties section of the saved email template is a 'Target' list that is used for configuring where this email template will appear. Secondly, emails are always used in workflows. For those campaigns that have the workflow hidden, there is a workflow functioning behind the scenes. For those workflows that can be edited (I.E. autoresponders, campaign workflows, account workflows), one of the key steps is the Email to decision (see below):
(Please Note: Depending on which workflow editor context the User is working in, some of these step types will not be available)
When creating a new email for one of these workflow steps by clicking on the New Email button
The option to select a template of some sort is presented:
The templates that show up in the Business Email Library are a function of the type of action the User is trying to create an email for.
- Email to Prospect: These emails will be sent to the contact that triggers the workflow (form submit, phone call, etc). Those email templates that are tagged with a target 'Prospect' will show up as an option when creating emails for this action.
- Email to Sales: These emails will be sent to a Company employee, or to a list that is appropriately tagged as Sales as a target. Those email templates that are tagged with a target Sales will show up as an option when creating emails for this action.
- Email to Marketer: These emails will be sent to a Company employee, or to a list that is appropriately tagged as Marketing as a target. Those email templates that are tagged with a target Marketing will show up as an option when creating emails for this action.
- Email to Sender: These emails will be sent to the person who is emailing Enquire directly. Those email templates that are tagged with a target Sender will show up as an option when creating emails for this action.
Please reach out to the dedicated Enquire Account Manager or Enquire MAP Support team for further assistance.