Enquire Office EWS Integration

Follow the instructions below once you have opted in to OAuth for Office.

  1. Login to your Azure Portal (https://portal.azure.com) and search for “App Registrations”: mceclip0.png
  2. Click “New registration”: mceclip1.png
  3. Give the app any name you would like, and under “Redirect URI” choose “Web” in the dropdown and add the redirect URL: https://account.enquiresolutions.com/integrate/authorizeews, and then click “Register”: mceclip2.png
  4. In the left-hand menu, choose “Certificates & Secrets” and then click “New Client Secret”. Give it a description and time length and then a new client secret will be created.
    • IMPORTANT: Save the client secret and store it somewhere as you will no longer be able to access it after leaving the page. mceclip3.pngmceclip4.png
  5. Next, choose “API permissions” in the left-hand menu. Delete the User.Read scope (under Microsoft Graph) from the API permissions.
    • IMPORTANT: Make sure to delete the User.Read scope before continuing as this may interfere with the EWS synchronization. mceclip5.pngmceclip6.png
  6. Next, click “Add a permission and select the tab “APIs my organization uses”. In the search type in “Office 365 Exchange Online” and select it in the results. In the next screen select “Delegated permissions”: mceclip7.pngmceclip8.png
  7. Expand the group “EWS” and check “EWS.AccessAsUser.All” and click “Add permissions”: mceclip9.png
  8. Click “Add Permission” and you should see the “EWS.AccessAsUser.All” scope listed under “Office 365 Exchange Online”. Choose the option “Grant admin consent for {your organization}: mceclip10.pngIMPORTANT: Ensure the only scope on the API permissions screen is EWS.AccessAsUser.All. There should not be the Users.Read or any other scope from Graph API.
  9. Lastly, choose “Overview” in the left-hand menu to view your Application (Client ID) and Directory ID (Tenant) and record them. These 2 values along with the client secret in step 4 will be the values you will need to provide to Enquire. mceclip11.png
  10. Once you have ensured all these steps are setup correctly, please send Client ID, Tenant ID, and Client Secret Value  in an encrypted email to the Integrations Team at integrations@enquiresolutions.com.

IMPORTANT: The Client Secret Value is NOT the Client Secret ID.


If you experience any issues, please go here to submit a ticket for assistance.

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